Return Rules and Eligibility
Configuring time windows, product exclusions, and automated rules that control which returns customers can request
7 articles
Blocking Returns by Order Tag With Exemption Reasons
Prevent orders that carry specific tags from being returned on your portal, with optional reason-based exemptions and a customizable warning banner.
Configure Resolution Options in Your Returns Portal
Choose which resolution methods customers can pick on the returns portal and optionally preselect a default for them.
Configuring Return Reasons in the Customer Options
Choose which return reasons shoppers can select and whether each reason requires a description or an image.
Set Product Tag-Based Return Rules on the Returns Portal
Use product tags to block—or exclusively allow—items from being returned on your Returns Portal, with optional reason-based exemptions and a customizable warning banner.
Set Up Return and Exchange Restrictions in the Customer Portal
Configure how many return requests customers can submit and which products they can pick when exchanging.
Setting Up Country-Based Return Rules
Flag return requests from countries outside your allowed list and show a warning banner on the Returns Portal.
Setting Up Time-Based Return Rules
Configure how many days after an order return requests stay open, block expired requests, and show an expiry banner on the Returns Portal.