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Guides and answers for setting up and running returns and exchanges with Exchange It.
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Returns Portal Setup
Configuring the customer-facing returns portal, adding it to your store, and customizing the experience
16 articles
Return Rules and Eligibility
Configuring time windows, product exclusions, and automated rules that control which returns customers can request
7 articles
Processing Returns and Exchanges
Step-by-step workflows for reviewing, approving, and fulfilling return and exchange requests from the dashboard
15 articles
Shipping and Return Labels
Generating, uploading, and sending return shipping labels; integrating with Shippo and other carriers
1 article
Fees, Pricing, and Refunds
Configuring restocking fees, return charges, handling taxes, discounts, and refund calculations
6 articles
Inventory and Fulfillment
How Exchange It handles inventory restocking, multi-location warehouses, negative inventory, and fulfillment workflows
2 articles
Email Notifications and Communication
Customizing email templates, adding logos, managing notification settings, and troubleshooting email delivery
10 articles
Integrations
Connecting Exchange It with third-party tools for shipping, helpdesk, accounting, and other services
2 articles
Plans, Billing, and Account
Managing subscriptions, understanding plan limits, billing cycles, upgrading/downgrading, and account settings
1 article