Returns Portal Setup

Configuring the customer-facing returns portal, adding it to your store, and customizing the experience

16 articles

Configure Quick Exchanges Display Options

Control which product identifier appears with product information and whether the Refund and Charge panels open automatically when you work on an exchange.

Customize Order Search Page Error Messages

Edit the four error messages shoppers see on the Returns Portal Order Search page, including per-language versions on the Advanced plan.

Customize the Return Request Note & Shipping Step

Edit the headings, note and shipping helper text, optional policy checkbox, custom link, and helper-text color that customers see on the Note & Shipping step of the returns portal.

Customize the Return Request Submit Button

Configure the label, helper text, and colors of the submit button on your returns portal's Return Request page, including its second-language versions.

Customize the Returns Tracker Action Buttons and Cancel-Request Modal

Configure the button labels and confirmation-modal text customers see when canceling a return or starting another return from the Returns Tracker.

Customizing Request Page Validation Error Messages

Edit the validation messages your customers see on the Return Request page when their submission is incomplete or blocked.

Customizing Resolution & Exchange Text on the Return Request Page

Edit the labels, headings, and helper text customers see when they choose a resolution and pick an exchange product on the return request page.

Customizing Returns Tracker Detail Headers

Set the per-language headers and messages a customer sees in the Returns Tracker details view as their return moves from requested to approved to resolved.

Customizing the Order Search Page in Your Returns Portal

Set the heading, field placeholders, button text, helper link, and button colors that customers see on your returns portal's order search page.

Customizing the Return Request Item-Selection Step

Configure the headings, prompts, colors, and per-language text customers see when choosing which items to return in the portal.

Customizing the Return Request Success & Failure Cards

Edit the full-screen heading and body text customers see after a return request succeeds or fails to submit, including a second-language version on the Advanced plan.

Customizing the Returns Tracker Status Bar Labels

Edit the heading and status-stage labels shown to customers in the Returns Tracker status bar, including second-language translations.

Customizing the Signed-In Customer Order List Text

Edit the greeting, buttons, search box, and links that logged-in customers see on their order list in the returns portal.

How Customers Request a Return or Exchange in the Returns Portal

A step-by-step walkthrough of what your shoppers see and do when they start a return or exchange through the storefront Returns Portal.

Set Your Returns Portal Page SEO (Title & Meta Description)

Configure the browser tab title and search-engine meta description for your returns portal page, including per-language versions.

Styling the Returns Portal With the Global Theme

Set portal-wide colors, corner rounding, a background image, and advanced custom CSS that apply across your entire returns portal.