Configure Quick Exchanges Display Options

Use these options to tailor how exchange details appear to your team: pick whether the SKU or Barcode shows next to product information, and decide whether the original order's Refund panel and the exchange order's Charge panel expand automatically when you open an exchange.

Where to find it

The product identifier choice lives under Settings > Quick Exchanges > General. The panel display options live under Settings > Quick Exchanges > General > Display Options.

Set it up

1. Choose the product identifier. Under the "Show the SKU or Barcode with the product information" choice list, pick one option:

   • SKU (Stock Keeping Unit) — shows the SKU alongside product information. Default: off.
   • Barcode (ISBN, UPC, GTIN, etc.) — shows the barcode alongside product information. Default: on.

2. Decide which panels open by default. Using the "Open the Refund and Charge panels by default" list, enable either or both:

   • Show the original order Refund panel — expands the original order's Refund panel automatically when you work on an exchange. Default: off.
   • Show the exchange order Charge panel — expands the exchange order's Charge panel automatically for exchange orders. Default: off.

3. Save your changes.

What changes when you turn this on

Each of these choices is stored on your shop's app settings and applied whenever exchange details are loaded. When you enable the Refund panel option, the original order's Refund panel is expanded for you rather than staying collapsed; when you enable the Charge panel option, the exchange order's Charge panel is expanded automatically. The product identifier choice sets the display value to either sku or barcode, which determines whether the SKU or the Barcode is shown next to product information throughout the app. These preferences persist and are sent back with your shop settings, so they stay in effect until you change them.