Fees, Pricing, and Refunds

Configuring restocking fees, return charges, handling taxes, discounts, and refund calculations

6 articles

Configure Refund Options for Quick Exchanges

Set up how refunds appear on the original order in Quick Exchanges, including taxes, original shipping, store credit gift cards, and how store credit is issued.

Offer a Next-Order Discount After a Return

Automatically reward returning customers with a percentage discount on their next order, provisioned as a managed Shopify discount.

Set a Default Shipping Charge for Original Order Exchanges

How to configure the default amount charged for shipping exchanged items back to the customer on original-order exchanges.

Set Up Shipping Charges, Exchange Fees, and Refund Deductions for Exchanges and Returns

Configure default shipping charges, exchange fees, and refund deductions that apply when customers create exchanges and returns.

Setting a Refund Fee (Restocking Fee) on Refunds

Configure a flat or percentage restocking fee that Exchange It deducts from customer refunds.

Setting the Exchange Fee Product

Choose the Shopify product that Exchange It uses as the exchange fee line item on exchange requests.