Fees, Pricing, and Refunds

Configuring restocking fees, return charges, handling taxes, discounts, and refund calculations

6 articles

Configuring Exchange and Return Fees for Exchange Requests

Set up default shipping charges, exchange fees, and refund deductions that apply when customers create exchanges and returns.

Configuring Refund Options for the Original Order in Quick Exchanges

Control which refund amounts and methods appear in the Refund panel of the original order, including store credit, original shipping fees, and product taxes.

Offer a Next-Order Discount After a Return

Automatically reward returning customers with a percentage discount on their next order, provisioned as a managed Shopify discount.

Set a Default Shipping Charge for Original Order Exchanges

Configure the default amount charged for shipping exchanged items back to the customer on original-order exchanges.

Setting a Refund Fee (Restocking Fee) on Refunds

Configure a flat or percentage restocking fee that Exchange It deducts from customer refunds.

Setting the Exchange Fee Product

Choose the Shopify product that Exchange It uses as the exchange fee line item on exchange requests.