Set a Default Shipping Charge for Original Order Exchanges
Updated Sep 29, 2026
Use this setting to define the standard amount your store charges for shipping exchange items back to a customer. Set it once so the fee is applied consistently across your exchange-only and return-plus-exchange scenarios.
Where to find it
Go to Settings > Exchange Requests > Exchange Options.
Prerequisites
This setting requires the Advanced plan. In addition, the amount field only becomes editable when the store is on Advanced, Original Order Exchanges is selected, and 'Set a default shipping charge' is enabled — until all three are true, the input stays disabled.
Set it up
- Open Settings > Exchange Requests > Exchange Options and locate the Shipping Charge (default amount) field under Fees > Shipping Charge.
- Confirm the field is editable (see Prerequisites). If it is greyed out, one of the enabling conditions is not yet met.
- Enter the numeric amount you want to charge. The field shows your store currency as a prefix and accepts values of 0 or higher. The default is 0.
- Save your settings.
What changes when you turn this on
The value you enter is stored as the default shipping charge for original-order exchanges. This amount is then surfaced in the Fee Interaction Summary for exchange-only and return-plus-exchange scenarios, so it factors into what the customer is charged when they exchange items. Because the field only accepts numbers of 0 or more, leaving it at 0 means no default shipping charge is applied.
Plan requirements
The Shipping Charge (default amount) field is available on the Advanced plan.