Fees, Pricing, and Refunds

Set a Default Shipping Charge for Original Order Exchanges

Updated Oct 16, 2026

This article helps you set a fixed amount that is charged to the customer for shipping exchanged items back to them, specifically for original-order exchanges. Use it when you want every exchange to carry a consistent outbound shipping fee.

How it works

The Shipping Charge (default amount) is a numeric value, shown with your store's currency prefix, that represents what the customer pays to have their exchanged items shipped back to them. Its default value is 0, meaning no shipping is charged until you enter an amount.

Once set, this amount appears in the Fee Interaction Summary for both exchange-only and return+exchange scenarios, so you can see how it combines with any other fees before the exchange is finalized.

Set it up

The field only becomes editable when three conditions are all met:

  1. Your store is on the required plan (see Plan requirements below).
  2. Original Order Exchanges is selected as the exchange type.
  3. The Set a default shipping charge toggle is enabled.

To configure it:

  1. Go to Settings > Exchange Requests > Exchange Options.
  2. Make sure Original Order Exchanges is selected.
  3. Enable the option to set a default shipping charge.
  4. In the Shipping Charge (default amount) field, enter the numeric amount you want to charge. It will display with your store currency prefix.
  5. Save your changes.

Troubleshooting

The field is greyed out / disabled. This is expected unless all three conditions above are met. Confirm you are on the required plan, that Original Order Exchanges is the selected exchange type, and that the "Set a default shipping charge" toggle is turned on. If any one of these is missing, the input stays disabled.

No charge appears on exchanges. The default value is 0. If you leave it at 0, customers are not charged for shipping. Enter a non-zero amount to apply a fee, and verify it shows up in the Fee Interaction Summary.

Plan requirements

The default shipping charge for original-order exchanges requires the Standard plan or higher. If the field is locked, upgrading your plan is one of the conditions needed to enable it.

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