Email Notifications and Communication
Customizing email templates, adding logos, managing notification settings, and troubleshooting email delivery
10 articles
Branding Customer Emails With Your Logo and Shop Name
Add your store logo to customer return and exchange emails and choose whether the shop name text appears alongside it.
Configuring General Notification Settings for Returns and Exchanges
Set which emails Exchange It sends automatically to customers and to you during the return and exchange process.
Configuring Portal Languages in the Returns Portal
Enable and label the language options customers can choose from in your returns portal, and unlock multiple active languages on the Advanced plan.
Customize the Return Received Email
Set the heading, subject line, and body of the email that goes out when you mark a customer's returned items as received.
Customize the Return Request Confirmation Email
Edit the heading, subject line, and body of the email customers receive when they submit a return request, including a second-language version.
Customizing the Approval Email Customers Receive
Configure the heading, subject, body, and link text of the email Exchange It sends when you approve a customer's return request.
Customizing the Declined Return Email
Configure the subject, heading, body, and return summary heading of the email customers receive when their return request is declined.
Send Emails From Your Own Domain (Custom Email Domain)
Authenticate and verify your business domain so Exchange It sends returns and exchanges email notifications from your own address instead of the app default.
Send Notification Emails From Your Own Domain
Configure and verify a custom sender email address so Exchange It notifications are sent from your own business domain.
What Happens When Exchange It Sends the Declined Email
Explains how Exchange It sends a declined notification email when a return is declined and records the email payload and response on the return log.