Returns Dashboard: Create Requests Manually

📺 Watch a visual walkthrough: See how to Create an exchange or return request manually.

On the Dashboard page, you’ll notice the “Create new request button”.

The button will let you search your orders and, if fulfilled, request a return for it, the same way your customer would via the Returns Portal.

First you’ll need to search for the order concerned:

You will then land on a Create Request page, which contains all the same information and choices as the Returns Portal page that your customer would see:


Using this page and clicking "submit request" (top right button) will create a request with the items selected, for you to approve.

Next Steps: Now that you have created the manual request, learn how to approve and process it, or discover how to manage your entire returns process without customer involvement:

Returns Dashboard: Approval Page

Admin-Only Workflow: Managing Returns Without the Customer Portal

Returns Dashboard: How to Process Returns from Request to Resolution