Knowledge Base
Seamless Exchange and Returns
Returns Manager Overview
Comprehensive guide on the Returns Manager's portal and dashboard functionalities.
4 articles
Returns Dashboard
Detailed instructions on managing return requests from initiation to resolution.​
6 articles
Processing Exchanges and Refunds
Step-by-step processes for handling product exchanges and issuing refunds.
8 articles
Settings and Customization
Options to configure and personalize Exchange It to suit your store's needs.
3 articles
Email Templates
Predefined email formats for communication during various stages of the return process.
7 articles
Tutorials and Videos
Visual guides and tutorials to assist in understanding and using Exchange It effectively.​
2 articles
Getting Started
Introduction to Exchange It and answers to common questions for new users.
2 articles
Returns & Inventory Management
1 article
Configuring Return Rules in ExchangeIt: Product, Order, and Time-Based Policies
ExchangeIt empowers Shopify merchants to tailor their return policies through customizable rules, ensuring that return processes align with specific b...