Email Templates
Predefined email formats for communication during various stages of the return process.
Approval Email Template
When you approve a return request in ExchangeIt, your customer will receive an approval email. Below is the template and settings you can modify to pe...
Return Requested Email
When a customer requests a return from the Return Portal, they automatically receive a “Return Requested” email. This email notifies the customer that...
Request Confirmation Email Template
This email is sent automatically to customers when they submit a return request on your store. It confirms that their request has been received and is...
All of our Email Templates
As part of managing your returns, you can customize the email templates for various notifications sent to your customers. Below are the available temp...
Return Received Email Template
The "Return Received Email" is automatically sent to customers when you mark their returned items as received in your ExchangeIt dashboard. This ema...
Declined Email Template
The Declined Email is the automated email sent to your customer if their return request is not approved. You have full control to customize the cont...
How to Add Your Logo to Exchange It Notification Emails
Personalizing your Exchange It notification emails with your brand's logo enhances brand recognition and provides a consistent experience for your cus...