Email Templates
Predefined email formats for communication during various stages of the return process.
Return Received Email Template
The "Return Received Email" is automatically sent to customers when you mark their returned items as received in your ExchangeIt dashboard. This ema...
Declined Email Template
The Declined Email is the automated email sent to your customer if their return request is not approved. You have full control to customize the cont...
Approval Email Template
When you approve a return request in ExchangeIt, your customer will receive an approval email. Below is the template and settings you can modify to pe...
How to Add Your Logo to Exchange It Notification Emails
Personalizing your Exchange It notification emails with your brand's logo enhances brand recognition and provides a consistent experience for your cus...
All of our Email Templates
Below you'll find links to all of the templates we use for our Notification Emails. Return Requested Approval Email Declined Email Request Confirmatio...
Request Confirmation Email Template
Below is the template we use for our Return Request Confirmation Email - which your customer receives when they submit a return request. You can modif...
Return Requested Email
Below is the template we use for our Return Requested Email - which you receive after your customer requests a return from the Return Portal.