Email Templates
Predefined email formats for communication during various stages of the return process.
Return Received Email Template
The "Return Received Email" is automatically sent to customers when you mark their returned items as received in your ExchangeIt dashboard. This ema...
Approval Email Template
When you approve a return request in ExchangeIt, your customer will receive an approval email. Below is the template and settings you can modify to pe...
How to Add Your Logo to Exchange It Notification Emails
Personalizing your Exchange It notification emails with your brand's logo enhances brand recognition and provides a consistent experience for your cus...
Declined Email Template
The Declined Email is the automated email sent to your customer if their return request is not approved. You have full control to customize the cont...
Return Request Email
When a customer requests a return from the Return Portal, they automatically receive a "Return Request" email . This notifies them that their request...
Request Confirmation Email Template
When a customer asks to return an item, the Request Confirmation Email is the first message they receive. It lets them know you are looking into the...
All of our Email Templates
As part of managing your returns, you can customize the email templates for various notifications sent to your customers. Below are the available temp...