Request Confirmation Email Template

This email is sent automatically to customers when they submit a return request on your store. It confirms that their request has been received and is being processed. You can customize the content of this email in the Exchange It app settings to match your store’s tone.

You can edit the email’s Subject line, Heading, and Body to fit your branding. In the Exchange It settings for this template, the Heading and Body fields are fully editable. (The subject line can also be changed to whatever you prefer.) For example, you might set the heading to “We’ve received your return request” and write custom copy in the body.

To find and edit the Return Request Confirmation email template in the app, follow these steps:

1. In your Shopify Admin, open the Exchange It app and click Settings.

2. Select the Returns Dashboard tab.

3. In that tab’s Notifications section, locate the Return Request Confirmation Email cardhelp.exchangeit.io.

4. Click on the Return Request Confirmation card to open the editing fields for the email’s subject, heading, and body.

You can also include your store’s logo in these notification emails for consistent branding. For instructions on adding your logo to Exchange It emails, see How to add your store logo to approval emails.

References: The Exchange It Help Center notes that the return confirmation email is sent when a customer submits a return request, and that you can modify the Heading and Body of this template in Settings. It also explains how to enable the Returns Manager if the dashboard is hidden

For more detailed instructions on how to customize the templates, check out our step-by-step guide here.

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