Declined Email Template

The Declined Email is the automated email sent to your customer if their return request is not approved. You have full control to customize the content of this email to match your brand's voice and policies.

You can customize the following components of the email:

• Subject Line: The subject of the email your customer receives. This is followed by the unique order number.

• Declined Email Heading: The main headline of the email body (e.g., "Your Return Request Update").

• Declined Email Body: The main text content of the email. You can explain the reason for the decline, link to your return policy, or provide contact information.

• Return Summary Heading: The title for the section that summarizes the items from the return request.

1. First, ensure the Returns Manager is active. To do this, go to the bottom of your Exchange It app settings and check the option labeled: "Show returns manager".

2. Once enabled, navigate to the Dashboard tab in the app settings.

3. Scroll down to the section named Declined Email (🇬🇧 English).

4. Here, you will find the fields to modify the Subject Line, Heading, Body, and Return Summary Heading of the email.

5. Enter your desired text in each box and save your changes.

For a detailed walkthrough on customizing this and other email templates, please see our interactive Supademo guide:

https://app.supademo.com/demo/cmab3ng9t6ejf13m0qh9framj