Approval Email Template

When you approve a return request in ExchangeIt, your customer will receive an approval email. Below is the template and settings you can modify to personalize this email.

You can fully customize both the subject line, heading, and body of the email. This allows you to personalize the message to better suit your store's tone and brand.

• Subject Line:
  "Approved Return Request for Order"
  (This is always followed by the order number.)

• Approval Email Heading:
  "Your return was Approved"

• Approval Email Body:
  "Your exchange or refund will be processed once we receive your items.
  If you do not receive a return label, our return address is:
  Example Company
  123 Example Road
  456 W78
  Example Country

  Please click this link: <a href="www.google.com">Return Label</a>

• Approval Email Returns Tracker Link Text:
  "Track your return"
  (This will not display if you deactivate the Returns Tracker in the Returns Portal Settings page.)

• Approval Email Return Shipping Label Link Text:
  "Your Return Shipping Label"
  (Only visible if you have activated a shipping integration and generated a label for the return.)

• Return Summary Heading:
  "Return Summary"

For more details about customizing your email template, see our help article on how to add your store logo or brand logo to your approval email template.

1. Access Settings:
   Go to the app settings in ExchangeIt.

2. Navigate to the Dashboard Tab:
   Select the "Dashboard" tab within the settings.

3. Find the Approval Email Section:
   In the "Dashboard" tab, look for the section labeled "Approval Email".

4. Customize the Email:
   Modify the subject line, heading, and body text as needed to reflect your brand's tone.