Return Received Email Template

The "Return Received Email" is automatically sent to customers when you mark their returned items as received in your ExchangeIt dashboard. This email serves several key purposes:

• Confirmation: Assures customers that their return has been received and is being processed.

• Transparency: Provides details about the return status, including any applicable fees or next steps.

• Branding: Reinforces your brand's identity through customizable elements like logos and messaging.

To customize the Return Received Email Template:

1. Access the Settings:

   • Navigate to your ExchangeIt dashboard.

   • Scroll down to the "Return Received Email" section under the Settings tab.

2. Customize the Email Content:

   • Heading: Modify the default heading "We received your return for Order [Order Number]" to something more personalized, such as:

     • "Your Return for Order [Order Number] Has Been Received"

     • "Thank You for Returning Your Order [Order Number]"

   • Body: Edit the body text to provide more detailed information about the return process. For example:

     • "We have successfully received your returned items. Our team will process your return shortly, and you will receive an update once it's complete."

     • "Your return is in progress. Please allow [X] business days for processing. If you have any questions, feel free to contact our support team."

3. Add Your Brand's Logo:

   • Enhance brand recognition by uploading your store's logo to the email template. This ensures a consistent and professional appearance across all customer communications.
     Here's a step-by-step guide on how to add your logo to your email templates in ExchangeIt:
     https://help.exchangeit.io/en/articles/6177985
     

For a comprehensive walkthrough of all email template customizations, including the Return Received Email, please refer to our recorded super-demo:
https://app.supademo.com/showcase/cmb5cg9w702h2zi0in677abac