All of our Email Templates

As part of managing your returns, you can customize the email templates for various notifications sent to your customers. Below are the available templates that you can personalize for a more tailored customer experience:

1. Return Requested

   • Customize the email sent when a customer initiates a return request.

   • Email Customization: You can modify the subject line, body, and include relevant order details to match your brand tone.

   • Language Selection: Choose the language in which the email should be sent.

2. Approval Email

   • This email is sent when a return request is approved.

   • Email Customization: You can personalize the message to thank the customer for their return request and inform them about the next steps.

   • Link Customization: Add a link to your Returns Shipping Label if you are using an integrated shipping service.

   • Language Selection: Adjust the language for this email notification to fit your customer base.

3. Declined Email

   • This email is sent when a return request is declined.

   • Email Customization: Personalize the email to explain the reason for the decline and provide any next steps or options for the customer.

   • Language Selection: Choose the appropriate language for this notification.

4. Request Confirmation Email

   • Sent when a customer submits a return request.

   • Email Customization: Adjust the subject line and body text to confirm the customer’s request and provide them with any relevant details, including return instructions.

   • Language Selection: Customize the language for the email to ensure it aligns with the customer’s preferences.

Each of the above templates can be fully customized to match your store's branding and communication style. You can update both the subject line and body text, as well as select the language for each email template. To access the email template settings, follow these steps:

https://app.supademo.com/demo/cmab3ng9t6ejf13m0qh9framj

• Exchange Order Tags: Add specific tags to the Exchange Order to help categorize and manage returns more efficiently.

• Return Fees: You can apply return fees directly to your customers during the return process.

• Exchange Fee: Set a fee for exchanges, which can be applied based on the products being exchanged.

For further details and step-by-step guides on customizing these templates, please refer to the articles below:

• How to Customize the Return Requested Email

• How to Customize the Approval Email

• How to Customize the Declined Email

• How to Customize the Request Confirmation Email

If you need assistance or have any questions, feel free to reach out to our support team!