Processing Exchanges and Refunds

When you receive a return from a customer and you wish to restock and/or refund the items, simply open the customer's original order within Shopify, c...

When you receive a return from a customer and you wish to restock the items, simply open the customer's original order within Shopify, click "Exchange...

Please see the video below for an overview of the refunds and charges features. ‍ If you have any questions, feel free to contact the team!

When you receive a replacement order request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" from the Mor...

NOTE: This page relates to Basic Exchange, the legacy product of Exchange It. If you use the Returns Portal and the Returns Manager, these docs are no...

Shopify has recently (21st January 2023) made some changes to how Refunds are processed using the Shopify Payments method. There is now a delay of 24 ...

Please see the video below for an overview of the store credit refunds feature that uses Shopify digital Gift Cards. This talks you through how to get...