Settings and Customization
Options to configure and personalize Exchange It to suit your store's needs.
Upsell Button Template
The Upselling Customers settings let you turn a return into a sales opportunity. After a customer submits a return, this feature can display a disco...
Default Resolution Option
The Default Resolution Option in Exchange It is a return outcome that you choose to be pre-selected for customers when they open the Return Request ...
Configuring Refund and Exchange Fees in Exchange It
To begin, open the Exchange It app from your Shopify Apps menu. Then click on the Settings button. This will take you to the App Settings page. Inside...
Exchange Page Settings
NOTE: This page relates to Basic Exchange, the legacy product of Exchange It. If you use the Returns Portal and the Returns Manager, these docs are no...
Customizing Email Templates in Exchange It
Exchange It makes it easy to communicate with your customers throughout the return and exchange process. One key feature is the ability to customize t...
Admin-Only Workflow: Managing Returns Without the Customer Portal
For merchants who prefer a hands-on approach or handle customer requests via email, phone, or in-person, ExchangeIt can be used exclusively from the a...
Configuring Return Rules in ExchangeIt: Product, Order, and Time-Based Policies
ExchangeIt empowers Shopify merchants to tailor their return policies through customizable rules, ensuring that return processes align with specific b...
Setting Your Return Request Notification Email in ExchangeIt
In ExchangeIt, you can choose exactly where you’d like to receive emails when a customer submits a return request. This ensures that the right person ...