Understanding the Power of Our Shippo Integration

This guide explains what you can achieve by connecting your Shippo account with Exchange It. Instead of just creating returns, you can fully automate your return shipping process and offer a world-class experience to your customers.

Our integration acts as a smart bridge between your return portal and your shipping carriers. When you connect Shippo, you unlock the ability to:

• Instantly Generate Prepaid Labels: Automatically create return shipping labels for customers as soon as you approve their request.

• Access a Global Carrier Network: Use any shipping carrier you have connected to your Shippo account. Whether you use USPS, FedEx, Royal Mail, PostNord, or dozens of others, our integration can connect to it.

• Create Custom Shipping Rules: Easily control who pays for return shipping. You can offer free return labels to customers in specific countries (like the UK and US) while requiring customers elsewhere to pay for their own.

• Enhance Your Customer Experience: Give shoppers the convenience of a self-serve portal where they can immediately download their return label, building trust and encouraging repeat business.

It's important to understand that Exchange It manages the return rules and customer portal, while your Shippo account manages the actual carriers and label generation.

• Can I use a specific carrier like Royal Mail or FedEx?

  • Yes, as long as that carrier is active in your Shippo account. The available carriers are determined by your Shippo settings, not Exchange It.

• Can I use special features like "Pay on Scan" labels?

  • This depends on your carrier and Shippo account. "Pay on Scan" is a billing feature offered by shipping carriers. If Shippo supports it for your carrier, it will work automatically.

• Can I add custom text (like an "Outgoing AWB #") to my return labels?

  • The ability to customize a label with extra reference fields is controlled within your Shippo account. We recommend checking Shippo's label settings to see if this option is available for your chosen carrier.

• How are international returns handled?

  • We send the international address information to Shippo. Your Shippo account then handles the creation of the appropriate international label and customs information based on your settings.