Turning On the Returns Tracker for Your Customers

The Returns Tracker Options let you decide whether customers can track the status of their returns directly on your Returns Portal. Turn it on when you want shoppers to self-serve their return status; turn it off to remove the tracker from the portal.

Where to find it

Go to Returns Portal > General > Tracking.

Set it up

1. Locate the Enable the Returns Tracker checkbox. When checked, it activates the customer-facing Returns Tracker so customers can track the status of their returns on the portal. This setting is on by default.
2. Leave it checked to keep the tracker available, or uncheck it to deactivate the tracker.

What changes when you turn this on

Enabling the checkbox saves the tracker as active for your store, which makes the tracker available to customers on the Returns Portal. When it is turned off, the tracker is deactivated. Note that some related email fields depend on the tracker being active — for example, the Approval Email Returns Tracker Link Text will not show if the Returns Tracker is deactivated.